What are your hours of operation?
Both Offices: Hours are 8:00 a.m. to noon and 1:30 p.m to 5:00 p.m.
Do you accept walk-in patients?
We do not normally accept walk-in patients in our Wheat Ridge office. Our providers are scheduled as such that we always have sick appointments available on short notice. We do prefer you call ahead so that we can prepare for your arrival. We will, however see your child as a walk in if it is a true emergency and you cannot call ahead.
***Remember if it is a life-threatening condition call 911 or proceed to the nearest emergency department ***
Missed Appointment Policy
If you miss your appointment without notifying us at least 1 day in advance for WELL CHILD visit (2 days if you have 3 or more children coming in at once), or at least 2 hours in advance for any other type of scheduled appointment you may be charged a no-show/late notification fee of $25. The missed appointment fee is NOT billable to insurance. Repeated missed appointments (3 per family in 12 months) may lead to dismissal from the practice.
Late Arrival Policy
Your child’s appointments are scheduled for a specific amount of time, with other patients scheduled before and after your appointment. If you arrive significantly late for your appointment, we may ask you to reschedule so the patients scheduled after you can be seen for the amount of time they scheduled and arrived on time for. Sometimes our providers do run late if they see a patient before you whose problems were more serious and time-consuming than anticipated. If you choose to reschedule an appointment due to our delay, there will be no penalty charge.
We make every attempt to provide excellent healthcare for kids and to maintain respectful communication with families. As a business, we occasionally find it necessary to dismiss patients from our office. Patients may be dismissed for repeated missed appointments, failure to pay your portion of the bill, or abusive treatment of our staff, including verbal abuse and profanity.
What are the phone hours for appointments?
Our phones are available Monday – Friday from 8:00 a.m. to noon and 1:30 p.m to 4:30 p.m. year round.
What about holidays when parents need to talk to the doctors?
First, families can call the main number 303-996-6005 anytime. If it is after hours, an answering service will determine if the call needs to go to a Peak Pediatrics provider or Children’s Hospital Afterhours Triage. The call is then routed as needed. Lastly, there is a Peak Pediatrics M.D. on call seven days a week regardless of holidays or season.
Are you accepting new patients?
Yes, we are currently accepting new patients. It is best that you check with your insurance to make sure we are in the network. Be sure to check by Peak Pediatrics.
Be sure to print and complete the “Patient Registration Forms“. This will save time when you arrive at our office.
How do I request a copy of my child's shot record?
Login to to your MyChart account and you can print out the records of your children directly from the site.
How do I request prescription refills?
There are several ways to accomplish this: The first is to login to your MyChart account. The second is to call the pharmacy that originally filled the prescription. They will send a request to our office that will be reviewed and returned within two working days. You can also call and leave a voicemail for our triage nurse or leave a message on our refill/results line by calling 303-996-6005.
What if I need to talk to a provider when the office is closed?
*** If this is a life-threatening emergency call 911 or go to the nearest emergency department***
We do not have evening or weekend office hours. Therefore, you should call our main number 303-996-6005 if your child is sick and you need advice. The Children’s Hospital triage nurses will screen your call and either give you advice or send a message to Dr. Brian or Dr. Barb. Please note: your phone must be able to accept blocked calls. Lutheran Hospital is located just between Kipling and Wadsworth on 38th ave. Children’s Hospital of Colorado also has several locations of Emergency Children’s services across the Denver metro area.
Our “Emergency and Afterhours” tip sheet can provide some guidelines for what to do if your child becomes ill when the office is closed.
How do I get a school, daycare or sports activity form filled out?
If your child has had recent physical and is current on their shots, you can login to your MyChart account and request completed health forms that can be faxed, emailed or you can call the office with a request.
Please allow three business days for the form to be completed.
Wheat Ridge Office Thornton Office Trouble with the Website?Call 303-996-6005
Tell Us Here!